I called Naturepedic to inquire about why our mattress seemed to be filled with air making it round and their customer service is AMAZING. Like really amazingly good. They apologized and offered to send a new mattress right out. I almost couldn't believe what I was hearing. I had to ask the woman I was speaking to repeat herself. They didn't ask what I could have done to have caused it, they didn't quiz me on what exactly the issues are, they just said "We'll do whatever it takes to make sure you're happy. We'll send you a new one right away." They immediately sent out a completely brand new mattress and a return label for the old one. Just like that. I even asked if I could instead be sent the non-seamless, classic mattress this time around since I felt like the seamlessness was trapping air inside and they said, sure no problem. The woman I spoke with agreed that sometimes there is air trapped in the seamless one (that is how tight and sealed up they are), so that is probably what the issue was (you could put your hand down on it on one side and the other side would pop right up in the air).
Our new seamless classic mattress is GREAT and very flat. These are very high quality mattresses and heavy, solid pieces that fit like a glove into a standard sized crib. I'm certain we'll be able to use it for multiple children, which is great. I can't say enough about what a great company Naturepedic is to stand behind their products the way they do. And non-toxic to boot! I'm very glad that we chose to buy our mattress from them along with all of the bedding, mattress protectors, changing pad, changing pad covers and junior pillow + pillowcase. All great purchases and high quality. this was a great find after reading all the toxins that regular mattresses have. this one is great, it is seamless so less dust collects. Also, the firmness of the mattress is perfect. our baby sleeps without a peep through the night. he is very comfortable in it. its a great investment as our baby will use it for a couple of years. I would rather spend more on the crib mattress than the crib, since babies sleep so many hours.
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This is absolutely one of the most important items for a nursery! Besides the fact that it is so much more healthier than common cheaper mattresses you can buy anywhere it fits the crib nice and tight and even has square corners so there are no gaps anywhere. The firmness is as it should be and although it came wrapped in plastic, after removing I didn't notice any smells. I did let it air out a few days before letting my daughter sleep on it though just to be safe. If you want the best for your child I highly recommend putting the extra money towards this mattress since babies spend so much time with their tiny noses so close to it for the first couple years. If you're only going to buy one pricey thing for the nursery I think an organic mattress is the smartest buy. After doing research on green baby items I was shocked to read about the chemicals that are in standard crib mattresses. I knew I did not want my baby breathing that in night after night. Being a new parent is challenging enough without having to worry about how to avoid everyday products that are hazardous to their health and development. We need healthier industry standards, so that being "green" is not a luxury. But until then, the Naturepedic mattress is a great alternative. It is well made, fits the crib perfectly and best of all it is free from toxins. Love it!!Want Naturepedic No Compromise Organic Cotton Classic 150 Seamless Crib Mattress Discount?
When researching heathy mattress options, this mattress was listed time and again, so I thought I would try it out. It is a quality made item and I am pleased with my purchase. The company is extrememly easy to deal with, as my mattress was damaged in shipping. Within a few days the company had picked up the damaged mattress and replaced it with a new one all at no extra charge to me. The only thing I will say as a negative is that it did have a slight plastic smell to it, but I am EXTREMELY smell sensitive. Overall a great product.
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